Frequently Asked Questions
Everything you need to know about our high-performance cooling gear.
How does the cooling technology in Arctic Cool apparel work?
Our proprietary HydroFreeze X technology uses a moisture-wicking synthetic blend that disperses sweat across the fabric, accelerating evaporation and lowering your body temperature during intense physical activity.
What is your standard shipping timeframe?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days within the continental United States, while international shipping can take 7-14 business days.
Can I return or exchange my sports gear if it doesn't fit?
Yes, we offer a 30-day satisfaction guarantee. Items must be unworn, unwashed, and in their original packaging to be eligible for a full refund or exchange.
Does Arctic Cool clothing provide UV protection?
Absolutely. Most of our activewear line features a UPF 50+ rating, blocking 98% of harmful UVA and UVB rays to keep you safe during outdoor sports.
How should I care for my Arctic Cool products to ensure longevity?
We recommend machine washing in cold water with similar colors and tumble drying on low. Avoid using fabric softeners or bleach, as these can clog the technical fibers and reduce cooling efficacy.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.